Privacy Policy

Introduction

reef-port is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact information such as name and email address when you submit enquiry forms
• Service preferences and requirements you share with us
• Communications you send to us via email or through our website
• Device information when you bring equipment to us for service

We also automatically collect certain technical information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process and manage service bookings
• Communicate with you about your service requests
• Improve our website and service offerings
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit forms or contact us directly
• Contract: When necessary to provide services you have requested
• Legitimate interests: For improving our services and protecting our business
• Legal obligation: When required by applicable law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for seven years for warranty and legal purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law. Any third parties we work with are bound by confidentiality agreements.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

reef-port
47 Technology Park
Reading, RG1 4LS
United Kingdom

Email: [email protected]